Leadership

Executive Director, Filippo Alario

Mr. Filippo Alario is currently the Executive Director for Belize Bank International. He is also the Chief Risk Officer for British Caribbean Bank (BCB) Holdings; the parent company of Belize Bank International which provides banking and financial services in Belize and to international clients.

Mr. Alario is responsible for strategic leadership of risk management within the BCB Group, including policy, governance and reporting. His activities cover identification and implementation of a coordinated group-wide Risk Management Framework and the independent oversight of risk management activities.

Before joining the BCB Group, Mr. Alario held senior and executive management positions at several international and regional financial institutions.  He has a wealth of experience in the areas of Corporate and Investment Banking, Capital Markets, Project Finance and Structured Trade Finance.  He also held the position of Associate Editor of Latin Finance, a Euromoney publication. His latest article was entitled “Caribbean Capital Markets: The way forward.”

Mr. Alario participated and presented in numerous regional business and finance conferences sharing his practical experience in the Regional Capital Markets and Trade Finance.

Mr. Alario is a graduate of the University of Mobile, Alabama. He holds several Executive Certificates and Diplomas in Structured Trade Finance from the World Trade Institute/University of the West Indies and the FT New York Institute of Finance. He also completed professional training from the University of London in Bank Financial Management and Risk Management Applications.

A native Italian, Mr. Alario is fluent in English, Italian and Spanish.

 


Customer Service Manager, Emogene Lopez

Our Customer Service Department is committed to growing the relationship with our prospective and existing clients. They understand your needs to efficiently and reliably manage your monies and appreciate your decision to bank with us.  They strive to not only meet your expectations, but to exceed it. They are driven to provide you with a welcoming, attentive, helpful and caring service in facilitating your banking needs.

Responsibilities include, but are not limited to:

  • Managing the application approval process
  • Managing the opening and administration of all current accounts
  • Managing the authentication of transfer requests from clients via Online Banking and Email Channels
  • Responding to customer queries
  • Preparing Bank References on behalf of clients
  • Assisting with Relationship Management for intermediaries who refer clients to the Bank.

 


Risk Department

The Risk Department is responsible for the planning, coordination and control of the lending operations of the Bank. In the execution of their duties, they also ensure cooperation efforts to maintain the highest standards of service to clients and in compliance with the Central Bank’s regulations.

Responsibilities include, but are not limited to:

  • Managing all Loans and Overdraft Facilities
  • Managing the application process, site visits, development of credit proposals and perfection and registration of securities/collateral
  • Planning and initiating strategies for portfolio development and diversification
  • Acting in the capacity of Relationship Managers for all Lending Clients
  • Performing annual review of credit facilities and performing arrears review and assisting in the restructuring or refinancing of facilities where necessary.

 


Cards & E-Commerce Manager, Alina Gonzalez

The Cards & E-Commerce Department is responsible for the management of the overall processes relating to the product of Debit Card as well as the E-Commerce, Merchant Acquiring Accounts.  The Cards & E-Commerce Department has a keen understanding for the value these services can provide our clients, both on a personal and on a corporate level to make life, a little less hectic and a lot more convenient.

Responsibilities include, but are not limited to:

  • Managing the application approval process and ensuring all due diligence is carried out for the Card Products and Merchant Acquiring Accounts
  • Managing the relationship for 3rd party processors
  • Management of the business relationship with VISA and MasterCard global payment solutions providers
  • Management of clients’ debit card requests
  • Management of clients’ Merchant Services accounts

 


Operations Manager, Lizanni Cuellar

The Operations Department works to provide clients with the assurance that their banking instructions have been reliably carried out with the greatest efficiency.  They understand the importance of getting bills paid on time, wiring a payment to suppliers locally or abroad and that a client’s reputation may sometimes be on the line, if that payment is not received promptly.  They are an extension of your accounting team.

Responsibilities include, but are not limited to:

  • Management of all Daily Transactions Processing for the Bank. (Teller, Proof, Foreign Exchange, Credit Card, Term Deposit and Loan Payments)
  • Management of all Incoming & Outgoing Wire Transfers via three mediums in all currencies;
  • Managing all Drafts requests
  • Managing the Term Deposit Portfolio.

 


Marketing Manager, Shakira Tsai

The Marketing Department is the communications arm of the Bank, providing clients with important information in the effective management of their accounts.  The Department recognizes the dynamic landscape of the banking and technological industries and the increased client expectation in product and service delivery. As a result, its functions also include general research and greater client engagement with a view to providing added convenience, valuable customer service, and deeper client relationships.

Responsibilities include, but are not limited to:

  • Promoting the products and services of the Bank in the marketplace
  • Increasing the awareness level of the Bank with the target market
  • Brand and Communications management of the Bank
  • Data Collection and Analysis
  • Identification and management of strategic marketing partnerships

 


Compliance Manager, Michael Arthurs

The Compliance Unit of the Bank focuses on preventative measures to safeguard against financial fraud and to ensure compliance with the standards set by the local and international regulatory bodies in the banking industry and affiliated international financial services organizations.  In its on-going commitment to clients, the Bank remains intent on ensuring it maintains its standards locally and internationally.

Responsibilities include, but are not limited to:

  • Managing the relationship, related to this area, with the competent authorities
  • Managing the due diligence verification process
  • Assist in the maintenance of policies and procedures to ensure compliance with the relevant local and international laws, regulations, and guidelines as it relates to BBIL
  • Assist in the monitoring of the effectiveness of the established training program.

 


Audit Officer, Jose Varela

Audit Department provides the back office support needed to keep the overall operations of the Bank running. The function of this Department allows for the Bank’s execution in providing service to our clients.

Responsibilities include, but are not limited to:

  • Management of internal controls of the Bank
  • Management of the infrastructure of the Bank, guaranteeing physical workspace and equipment are adequate for daily operations.